Monthly Archive: September 2010

Sep
20
2010

The Association World in China

My Brussels colleague Nikki Walker, Global Vice President for MCI’s Association Management & Consulting Practice, wrote the following article to be released in the October 2010 issue of Association Management International – a quarterly magazine read by Association Heads, Senior management and anyone interested in the field of Association Management (UK).

Nikki Walker, Global VP AM&C Practice

China represents the largest single consumer market in today’s world and as such a target expansion audience for associations and companies alike. What are some of the key opportunities or challenges that associations should consider if wanting to do business in China?

The concept of associations as we know it in the west does not exist in China.  In Europe and the United States, for example, a few individuals or companies sharing common professional interests or with a desire to defend a certain industry, can get together and create an association.  The only restriction to running and operating the association is the need for official incorporation of the desired association within the jurisdiction of the chosen legal system.

Not so in China. To exist in China, an association must be “ordained” by a government agency. Adoption by a governmental body is a prerequisite for establishing an association in China. This dates back to the pre-liberalisation of China – most of the not-for-profit organisations that exist today were originally established as government agencies to assist the government in administering or controlling a certain industry.

There is currently no rule, regulation or procedure for registering an international not-for-profit in China. A  non-Chinese association can do business in China by setting up a representative office, registering a wholly-owned foreign enterprise (WOFE) under the Bureau of Industry and Commerce or partnering with a local association management company with a legal entity. It is also not possible to legally incorporate a chapter or affiliate of an international association. This concept does not exist within the structure of national Chinese
associations; most provincial or city branches are autonomous with no need to abide by a charter.

Although there are close to sixty thousand registered associations in China, the association industry, as defined by western standards, is still in its infancy and has some unique characteristics. Since most of the associations were transformed from government agencies in the 80s the majority are still run by government officials and benefit from government funding. The emphasis is on not making profit with limited business activities; programmes and products are often delivered free of charge to members and there is little attention given to  marketing and promotion.

In an increasingly global association market the growing influence of international associations is driving change with the association world rapidly evolving in China. The proactive marketing of the values and benefits of membership and involvement in international associations is changing the perceptions of Chinese professionals and companies towards associations. Volunteerism is an emerging concept as individuals discover the core values of western associations – such as being member-driven, independent and neutral – and realise that they can also become actively involved and help shape programmes, activities and communities of practice.

What are the keys to success in this evolving market?

The Chinese market offers huge expansion opportunities to international associations as the Chinese professionals and companies that can benefit from the knowledge base, education programmes, training, credentials and standards offered by such bodies are highly motivated and keen to invest.

Understanding the market potential and the relevance and significance of your association, its values, products and programmes in China is a vital pre-entry measure.  Invest in market research to understand the market readiness; assess the maturity of the profession or industry you represent;  understand its demographics and its needs; identify whether your products and programmes are of interest to the Chinese or if customisation is required to both content and pricing to render them valuable and relevant; analyse both local and other international competition; and map out your community and stakeholders – identify the potential partners, local associations, government agencies, universities, state owned enterprises, multi-national companies, local companies and individual professionals with whom you want to build relationships.

From this intelligence you can then develop your China strategy. Articulate your goals and objectives, build your three to five year business plan and be prepared to invest in the long term.  Don’t be tempted to look for quick wins. You need to demonstrate your commitment to Chinese business and individuals and show that your association is “here to stay” so that they will learn to recognise and trust your brand over time, and be willing to invest in and be associated with it.

It is important for the Chinese to understand clearly ‘what is in it for them’ – what your association offers them and how will it help them, as either individuals to advance their career or as companies to gain market share and global access. China is enjoying high economic growth and the Chinese society is evolving at a fast pace. Individuals, particularly young professionals, are looking for maximum professional development, status, promotion and recognition so associations with a sophisticated body of knowledge, strong educational offerings, certification programmes and professional credentials are most likely to attract Chinese professionals. Companies will support and pay for their employees’ access to these professional tools. From the company perspective, associations that provide them with an internationally recognised accreditation and technical standards and the knowledge, methodology and training to perform in line with global players will be seen as essential to their business success.

Associations can also learn from the Chinese consumers’ attitude to well-know corporate brands.  Status symbols, external evidence of personal advancement and prestige are important and help to fuel the expansion of the middle class in China. Big and ‘bigger’ household items, luxury cars and widely recognised fashion articles are popular. The reputation and renown of an association’s brand or product offerings matters in China.  Effective local language marketing and communications are essential and at the very minimum a comprehensive website in Mandarin with a Chinese URL must be created and maintained. Mobile telephones offer a quick, efficient and widely accessible form of communication across China and telemarketing, as a tactic to stimulate participation in a conference, is a common and fruitful practice. Social media is also highly relevant in China but not with the popular brands accessible in Europe or the United States. Facebook and YouTube, for example, are blocked in China but China has its own brands – such as Kaixin and RenRen (Facebook equivalents) and Youku and Tudou (same functionality as YouTube) – which are equally as prolific as their western counter parts.

Social media is growing in importance in China with research indicating that 92% of Chinese internet users are likely to use social media and are twice as likely to use chat and three times more likely to micro blog than American users. As in other parts of the world, social media tools provide an excellent platform for association communities to share ideas and comments and are helping organisations to increase their brand awareness, listen to customers and benefit from the power of viral marketing. Word of mouth and peer referral are fundamental to helping your association’s growth in China.

The importance of relationships

It is vital to understand that from an ‘institutional’ point of view, China can be quite conservative and restrictive towards foreign organisations – wanting to retain control. Relationships in China are therefore key, particularly relationships with local Chinese associations (and by default with the government agencies). In order to succeed an international association must find its counter-part in China and collaborate from the outset. This will be a slow and deliberate process that can only be established from regular face-to-face contact and conversation. The Chinese enjoy developing relationships during dinners and lunches with most of the important decisions made during meal times. Don’t expect to do business in the early phases as developing the contact over time and building the relationship are key to ensuring that future collaboration and partnership run effectively.  Who you know and what you know is fundamental and referral will accelerate those initial phases since personal relationships are held in great esteem by the Chinese.

The benefits of collaboration with local Chinese associations include knowledge sharing, trade cooperation and exhibitions, networking opportunities and joint initiatives which are deeply appreciated by both individuals and the government. Running joint programmes such as conferences are seen as win-win, but sensitivity to local cultures and priorities is essential. Bear in mind also that the knowledge, skills and experience of the local association staff in the organisation of conferences is not as advanced as it typically is with professional association staff in the west. It is advisable to have your own local professional staff, representatives or congress organisation team to take care of the overall management of a joint conference so as to maximise efficiencies and results. Remember too that planning does not always advance according to western timelines; for example late confirmation of delegates’ participation is quite common and, unfortunately, so is last minute cancellation due to a change of plans or matters of higher priority imposed by senior management.

Other local or cultural sensitivities to consider include; avoidance of sensitive issues (such as politics, religion or sex); providing English to Chinese translation where international speakers or presentations are involved; ensuring that VIPs are introduced and addresses by their appropriate title and using round tables for dining or meeting functions. It is also important to appreciate the impact of cultural differences such as understanding that communication and presentation style is not interactive and many Chinese do not naturally initiate conversation meaning that a cocktail reception might not work well. Dinners tend to start earlier, particularly in comparison to many European countries, and finish faster especially if government officials are involved.

The backing and presence of government representatives or officials will help to attract participants and elevate the profile of the conference but they will also want to control their part of the agenda and the content of their speeches may not always be aligned to the needs of the conference programme or association’s objectives. Furthermore, as is the case with government officials in many other parts of the world, the identity of the speaker may be confirmed or changed at the last minute.

One last thing with regard to organising an international association conference in China is to be sure to get approval and licenses from the relevant ministries and keep the authorities informed at all times (to navigate the rigorous regulations, it is advisable and more efficient to work with a reliable local partner who is authorised to apply for the licenses and permissions and stamp visa application letters etc). Make sure everything is in writing, follow up more often than you would think necessary and be very clear on what you want and what you are expecting. Be careful not to offend or to make local people lose face at any stage in the negotiations. Be humble, and try to adapt as much as possible to local ways and always understand that local standards, expectations and quality are not necessarily the same as yours.

Sep
18
2010

A Guide to the Association Market in China

The following article below appeared in the September 2010 issue of ASAE’s Global Link e-newsletter.

What does it take to build membership and raise an association’s visibility in China? What are the elements to consider in building a business plan on growing an association in China?

These questions can only be answered by considering the type of association or professional industry involved. First and foremost, there has to be a clear understanding about the objectives motivating the access to China’s community. On the Chinese local market, building visibility through various marketing and communications channels and conducting events such as conferences and training programs are considered key elements to building a community. On the other hand, membership is not considered a credential, although credentials are perceived as key incentives for the Chinese community.

Considering future trends, the asset of membership will most likely lose its importance; national trends highlight that the local market values the product line or package offered by associations or professional industries. The emphasis on product package shows how important it is to be a knowledge provider in China.

Government relations must be considered as an important aspect of the association’s business plan, and if associations have ready-to-use standards that can be applied to the national market, this will be of value for the association’s future development. Considering this, the business plan should also be about how to leverage the standards.

How is Certification Perceived in China?

Advocacy and outreach policies should be used to raise awareness on the importance and value of certification. National companies support certification programs in China as they want to be considered as global players and are looking for ways to get accepted by the international community.

International associations should keeping in mind that local positioning in China is key. The objective is to differentiate your association from the competition while remaining within national standards.

Key elements for a business plan should include developing, localizing, and distributing certifications and publications and organizing events. Events should include training programs and networking opportunities in the case of professional associations. Other marketing considerations may be web-based trainings, webinars, and virtual education. Overall, marketing and communication activities are crucial, keeping in mind the importance of translation issues, which have to be budgeted beforehand.

Are Chinese Product Buyers by Tradition?

Traditionally yes. Facts show that certain types of products can influence Chinese nationals. This leaves an open market slot for products from professional industries or associations. From a cultural perspective, Chinese value products that offer immediate returns like promotions or recognition. Their strong sense of pride in achievements can be triggered with highlighting the value of credentials. Furthermore, Chinese companies want to play on a global scale.

In the past, what types of products have sold well or have not sold well in the Chinese market?

Types of products that haven’t done so well in the Chinese market include:

  • Membership and affinity products that are perceived by nationals as generating extra costs without additional value to them;
  • Products with poor language conversion, as their Chinese translation may be perceived negatively or have a funny connotation;
  • Products where the company’s ownership is questioned.

Types of products that have done well include:

  • Product lines that trigger professional recognition (e.g. certification holder being a tangible reference towards others);
  • Products that enjoy a proper name conversion;
  • Products perceived as popular or part of luxury brands;
  • Products that imply networking events with intelligent global leaders.

What types of cultural characteristics need to be taken into consideration when dealing with potential Chinese buyers?

  • Age: younger generations prioritize virtual experiences (importance of internet-based tools);
  • Price;
  • Career development (they want companies to pay for their education);
  • Short-term goals preferred over long-term goals;
  • Products that will help buyers receive a quick raise.

How to Find a Target Market

Conducting market research and surveys will help to properly identify target audiences. Another important factor to be considered is the affordability or purchase power of targeted audiences (there is no value at targeting a specific audience for a specific product if the product represents their three-month salary). Also, word of mouth is very popular in China, so focus should be put on peer recognition of your value.

Web-based strategies are incredibly important and work more effectively than traditional advertisement. The only issue with this is the necessary adaptation to national providers (such as Facebook, Twitter, and so forth) that are submitted to a certain form of censorship by national authorities.

What are the Demographics for Potential Buyers?

Potential buyers are those who invest in their professional development and those who are career minded. By analyzing an association’s membership, men represent their main contributor as opposed to women, who have a different perception of memberships. In the actual market, associations are perceived mainly as knowledge providers focusing on professionals, who are mainly men, when considering national demographics.

How Do We Reach Potential Buyers and What Factors May Aid Their Decision Thinking?

  • Bottom-up and top-down endorsements are needed.
  • Local human resource departments will not proactively support associations unless endorsed by a general manager.
  • Management needs to see the value of the training.
  • Web-based products like e-newsletters, webinars, social and networking platforms (Twitter, Facebook), mobile channels, or other cyber-related activities work well.

What Else Must an Association Consider Before Entering China?

  • Neutral profit or profit making. If profit making, what is your revenue model?
  • Identify your association’s value to the Chinese market. Your association may be a top service and product provider, but is there a need or a market for your products?
  • Environmental scan:
    • Risk analysis. Understand external environment factors (such as politics).
    • Legal and finance implications. Understand your legal implications and get the right legal information.
    • Market readiness. Is it the right time to enter the Chinese market? Are there current qualifications of professionals in your field of activity? Do they recognise your association’s products?
    • Competition analysis. Who are your competitors on the national market? Is there any product in this marketplace that can replace your offering?
    • Government relations. Map out this community, which will be different for each industry or profession.
  • Sustainability. What are you going to do long term? How will you highlight toward your Chinese target audiences in your long-term commitment?
  • Localization. Articulate the appropriate service model, product, and customization, thus implying translation and tailor-made products to adapt to local market characteristics.
  • Language barrier. How and how often do you communicate?
  • Pricing model. Consider affordability. Should you use the $10 model or $1,000 membership fee?
  • Technology. How do you manage your entire database and deliver your products? When relying on web-based tools, what would be your positioning to articulate your brand recognition? Keep in mind that your potential target audiences have a different internet culture—some groups may not deal with multi-lingual information (hints the importance of translations). Also to be considered are different internet privacy issues. Considering all these aspects, how can your association get in touch with everyone?
  • Centralized or decentralized decision-making. Can you decentralize activities to a local partner or does everything has to be controlled via the headquarters in the United States?
  • Professional talent. Working components have to be considered (indirect or direct work with or for the association).